How can we help?

What to include

• A short description of what happened and what you expected.
• Your browser and device type for comparison problems.
• The approximate payment date for billing or refund requests.
• A screenshot with confidential information removed, if it helps explain the issue.

Please do not email confidential presentations, passwords, verification codes, complete card numbers, or banking credentials.

Subscription help

Active Pro customers can open their account and use Manage subscription to update payment details or cancel future renewals. Billing issues and the non-refundable payment policy are explained in the Refund & Cancellation Policy.

Privacy and security

For access, correction, deletion, privacy, or security reports, use the same email address with a clear subject line. Review the Privacy Policy and Trust & Security page before sending presentation-related information.